TicketSplitter Support
Help with scanning receipts, resolving errors, sharing bills and splitting dishes.
Need a hand?
[email protected]Tell us what happened, whether you use iPhone, Android or the web, your app version and the steps to reproduce the problem. Hide personal information in any screenshots you attach.
Frequently asked questions
How do I scan a receipt?
From the home screen, select a receipt image or take a photo. Keep the entire receipt in focus, with good lighting and no glare. Adjust the crop and orientation before confirming, then wait for the analysis to finish.
If the camera will not open, check its permissions in your device settings. If the upload fails, check your connection and retry.
What if the receipt was read incorrectly?
Compare dishes, quantities and amounts with the original receipt before splitting. Automatic reading can make mistakes. Names, quantities and prices read from the receipt cannot currently be edited directly: return home and scan a clearer photo, keeping every line and the total in view.
If the new receipt is correct, share its new link with your group. If the error persists, email us at the address above and tell us which detail was read incorrectly.
How do we split the dishes?
Enter your name and the number of diners. Select the dishes or units you had. For a shared dish, add the people sharing it and adjust their proportions if you do not want an equal split. Use the common pool for items shared among its participants.
Check the summary and any unassigned amount before closing the receipt. Once closed, the split can no longer be edited.